All answers
An item was missing from my pickup. Where is it?
It happens, and it is usually findable. An item can be left on a rack, put with another appointment, or still be in the building when the rest of your order was brought out.
- Check your account to confirm the item was on that appointment and not a later one.
- Send us a message with your appointment and which item is missing.
- We will look for it and tell you what we find.
Worth knowing: Tell us sooner rather than later. The trail is easiest to follow while the paperwork for that day is still fresh.
Watch it
Picking Up Your Items at Nellis Auction