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My item is damaged, missing parts, or not what was described. What now?
Reviewed 2026-08-26. The Terms of Service govern; this page summarises them.
Start a return. You have 7 calendar days from pickup, and this is exactly what that window is for.
- Open Purchases in your account and start a return on the item.
- Choose the reason that matches what is actually wrong with it.
- Bring it back to the warehouse you collected it from.
Every listing carries a condition rating and photos, and some items are sold with known faults described up front. It is worth checking what the listing said before you start, because that is what we compare the item against.
Worth knowing: If you think the listing itself was wrong about what the item was, say so in the reason. That is treated differently from an item that arrived in the condition it was described in.
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Nellis Auction's Quality Ratings Explained