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My payment won't go through.
Reviewed 2026-08-26. The Terms of Service govern; this page summarises them.
A declined card is usually the bank rather than us. Try updating the card in your wallet first, then run the payment again.
- Check the card has not expired and the billing details match your bank's records.
- The name on the card needs to match the account holder, unless yours is a business account.
- We take Visa, MasterCard, Discover and American Express.
Worth knowing: We do not accept cash, at the counter or anywhere else, so a card or store credit is the way through.
Watch it
Nellis Auction - How to Add and Update your Form of Payment in Your Wallet