How do I reschedule my pickup appointment?
Reviewed 2026-08-26. The Terms of Service govern; this page summarises them.
Worth knowing: The time on your appointment is a booking, not a slot you have to hit. Come any time on your scheduled day, up to closing. If all you wanted was a different time on the same day, you do not need to change anything.
If you need a different day, you can move your own appointment from your account, as long as we have not already started gathering your items for it.
- Sign in and open your appointments.
- Choose the appointment you want to move.
- Pick a new day and time from what is offered.
Worth knowing: If the option to change it has disappeared, it usually means we have already picked your items for that day. Send us a message and we can move it for you.
You have 7 days from winning an item to schedule a pickup, and once an appointment is booked you have 3 days to attend it. Appointments need to be booked at least an hour ahead.
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Scheduling An Appointment