All answers
Where is my refund?
Reviewed 2026-08-26. The Terms of Service govern; this page summarises them.
Once a return is approved, you get back everything you paid on that item: what you bid, the buyer's premium, and the sales tax.
It goes back to the card you paid with. Your bank decides how quickly it appears on your statement, and that part is out of our hands.
Worth knowing: If it has been longer than your bank told you to expect, send us a message and we will find the transaction and tell you exactly where it is.